Ruelala Reviews

Daily Curation: Each day, Rue La La curates Boutiques filled with best-selling brands at up to 70% off retail prices.

Short-Term Availability: All Boutiques are open for a short time, sometimes just a few hours or days, so items must be grabbed quickly.

Guaranteed Authenticity: Rue La La stands by the authenticity of every product sold on their site, including pre-owned items.

Original Prices: The slashed prices reflect the original suggested manufacturer or supplier prices, or comparable retail prices.

Backorder Option: If an item is sold out, customers can click the "Still Want It?" button to request the item. If it becomes available, it will be shipped automatically, and the customer's credit card will be charged.

Rue365 Membership: Offers unlimited free shipping, access to exclusive boutiques, and priority assistance.

Frequent Sales: Regular discounts and promotions, including up to 50% off during special events like the Autumn Sale.

Buy Now, Pay Later: Afterpay allows customers to pay in four interest-free payments over six weeks, with no late fees.

Return Window: Returnable items can be returned within 21 days from the shipment date. A $11.99 return fee applies, except for merchandise credit returns which enjoy free return shipping.

Dedicated Team: A dedicated customer service team ensures a positive shopping experience, although some customers have reported issues with customer service.

Safe and Secure: Rue La La offers a safe and secure online shopping experience.

Exclusive Offers: Email subscribers receive exclusive offers and first looks at new products.

Designer Clothing at a Cut Price: Rue La La offers designer clothing at discounted prices without compromising on service.

Occasional Good Values: Some customers have reported getting good values, especially for non-clothing items like home goods.

Poor Customer Service: Many customers have complained about the company's poor customer service, including long delays in resolving issues and unresponsive support teams.

Quality Issues: There have been numerous reports of receiving fake or damaged merchandise, including counterfeit products.

Final Sale Problems: Some items are final sale, and customers have reported difficulties in getting refunds for defective or damaged items.

Shipping Issues: There have been complaints about uneven shipping times, with some items arriving late or not at all.

Credit Card Issues: Some customers have reported strange charges on their credit cards after making purchases.

Return Problems: The return process has been described as inefficient, with some customers experiencing lengthy delays in receiving refunds.